@inbook{e258bedd7a3a4f0eb53cfb55bf1be043,
title = "Virtual organization in the cloud: The case of a web self-service portal",
abstract = "The interpretation of organizations like dynamic entities imposes some fundamental challenges for today managers. Firms have not derived value simply by linking IT to their business processes: they have learned how to benefit from IT by developing a competency in creating and evolving an enterprise in IT architecture, able to identify and implement the organization{\textquoteright}s strategic objectives. Some providers that operate in the Cloud market have faced this challenge by developing their infrastructure as a virtual platform, which are useful to reach economies of scale and to support innovation at the same time. This work, through the analysis of a successful case, is aimed to point out the organizational characteristic of a Cloud self-service portal, and its coherence with the main business drivers of Cloud market.",
keywords = "Cloud computing, ITIL V3, Platform as a service, Service lifecycle, Service management, Service strategy, Virtual organization",
author = "Roberto Candiotto and Silvia Gandini",
note = "Publisher Copyright: {\textcopyright} Springer International Publishing Switzerland 2014.",
year = "2014",
month = jan,
day = "1",
doi = "10.1007/978-3-319-07040-7\_7",
language = "English",
series = "Lecture Notes in Information Systems and Organisation",
publisher = "Springer Heidelberg",
pages = "57--66",
booktitle = "Lecture Notes in Information Systems and Organisation",
address = "Germany",
}