Product service portfolio configuration vs. economic and financial results: an empirical analysis in the Italian truck industry

GAIARDELLI Paolo; G Pezzotta; B Resta; LUCREZIA SONGINI

doi:10.1007/978-4-431-54816-4_14

Product service portfolio configuration vs. economic and financial results: an empirical analysis in the Italian truck industry

GAIARDELLI Paolo, G Pezzotta, B Resta, LUCREZIA SONGINI

Department of Sustainable Development and Ecological Transition

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Based on an extensive survey involving Italian heavy truck workshops, this paper introduces an empirically-based typology. The research aims at identifying the main features that characterise heavy truck assistance workshops offering similar product-service portfolios and having a comparable service attitude. The developed typology allows a better understanding of the relationship between workshop types and their economic and financial results. The analysis shows that the attitude towards the proposal of comprehensive product-service portfolios supports workshops to prosper in this market, that is affected by weak demand, hard competition and decreasing margins.

Original language	English
Title of host publication	Serviceology for Services - Selected papers of the 1st International Conference of Serviceology
Publisher	T. Eds.
Pages	125-132
Number of pages	8
ISBN (Print)	978-4-431-54815-7
DOIs	https://doi.org/10.1007/978-4-431-54816-4_14
Publication status	Published - 1 Jan 2014

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Paolo, GAIARDELLI., Pezzotta, G., Resta, B., & SONGINI, LUCREZIA. (2014). Product service portfolio configuration vs. economic and financial results: an empirical analysis in the Italian truck industry. In Serviceology for Services - Selected papers of the 1st International Conference of Serviceology (pp. 125-132). T. Eds.. https://doi.org/10.1007/978-4-431-54816-4_14

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Product service portfolio configuration vs. economic and financial results: an empirical analysis in the Italian truck industry. / Paolo, GAIARDELLI; Pezzotta, G; Resta, B et al.
Serviceology for Services - Selected papers of the 1st International Conference of Serviceology. T. Eds., 2014. p. 125-132.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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BT - Serviceology for Services - Selected papers of the 1st International Conference of Serviceology

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Product service portfolio configuration vs. economic and financial results: an empirical analysis in the Italian truck industry

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