Performance measurement systems in after-sales services: the case of durable consumer goods industry

Research output: Contribution to conference › Paper

Original language	English
Publication status	Published - 2004
Event	Performance and Risk Measurement: Operations, Logistics and Supply-Chains. International Workshop (CRITOM) - Milano Duration: 1 Jan 2004 → …

Conference	Performance and Risk Measurement: Operations, Logistics and Supply-Chains. International Workshop (CRITOM)
City	Milano
Period	1/01/04 → …

Access to Document

@conference{239ce70670c14abf893bf5ada3af0a56,

title = "Performance measurement systems in after-sales services: the case of durable consumer goods industry",

author = "P Gaiardelli and N Saccani and LUCREZIA SONGINI",

year = "2004",

language = "English",

note = "Performance and Risk Measurement: Operations, Logistics and Supply-Chains. International Workshop (CRITOM) ; Conference date: 01-01-2004",

}

TY - CONF

T1 - Performance measurement systems in after-sales services: the case of durable consumer goods industry

AU - Gaiardelli, P

AU - Saccani, N

AU - SONGINI, LUCREZIA

PY - 2004

Y1 - 2004

UR - https://iris.uniupo.it/handle/11579/16974

M3 - Paper

T2 - Performance and Risk Measurement: Operations, Logistics and Supply-Chains. International Workshop (CRITOM)

Y2 - 1 January 2004

ER -