L'economia delle imprese alberghiere segmento del lusso

[Machine translation] The current research aims at the study and analysis of the hotel sector in the luxury segment. Initially, we focused on the complexity of the need that hotel companies intend to satisfy, and then, we proceeded to the statistical analysis of the data concerning the demand and supply of hotel services for the luxury segment. The classification adopted to identify operators, of the offer of accommodation services, is that of the National Institute of Statistics. In fact, in ISTAT reports, the luxury hotel segment, It consists of all 5-star luxury, 5-star and 4-star hotel facilities., After this initial study, we proceeded to examine the management, the organization, of hotel companies belonging to the segment of, luxury., The tools used to conduct the research were:, - visits to the various facilities;, - interviews with department heads and function managers;, - study of internal documentation such as jobs,, - manuals for operating procedures, service orders, etc., Through the research approach used, the hotel business has been broken down into its components defined as functional areas, placing emphasis on the systemic aspect of the structure. For each function identified, resources were identified, governed and the activities carried out by each of them. Particular emphasis has been placed on the centrality of human resources, given the specific nature of the company as a service provider, together with the identification of the key figures to whom the organization of the accommodation facility is responsible. In the fifth and sixth chapters, on the other hand, the subject of study is the financial statements of hotel companies, with its peculiarities and its analyses. It should be noted that, the initial section concerning the statistical aspects of supply and demand, considers the latest available data issued by ISTAT. As far as the offer of accommodation facilities is concerned, the available data concern 2010, while for what, Concerning the demand for accommodation services, the data refer to 2009.