Abstract
[Machine translation] The paper illustrates how to measure the performance of after-sales assistance spread by companies in the automotive sector, both manufacturers and dealers. The characteristics of economic-financial reporting are presented, aimed at measuring and evaluating the profitability of after-sales assistance services, the physical-technical indicators used for the analysis of the efficiency and effectiveness of after-sales, the balanced scorecard models for after-sales.
| Translated title of the contribution | [Machine translation] The automotive sector: the measurement of after-sales performance |
|---|---|
| Original language | Italian |
| Publication status | Published - 2007 |
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