Aligning product-service offerings with customer expectations

Research output: Contribution to conference › Paper › peer-review

Original language	English
Pages	567-582
Number of pages	16
DOIs	https://doi.org/10.1007/978-4-431-55861-3_39
Publication status	Published - 1 Jan 2016
Event	2nd International Conference of Serviceology - ICServ 2014 - Yokohama Duration: 1 Jan 2016 → …

Conference	2nd International Conference of Serviceology - ICServ 2014
City	Yokohama
Period	1/01/16 → …

Access to Document

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title = "Aligning product-service offerings with customer expectations",

author = "P Gaiardelli and G Pezzotta and B Resta and LUCREZIA SONGINI",

year = "2016",

month = jan,

day = "1",

doi = "10.1007/978-4-431-55861-3\_39",

language = "English",

pages = "567--582",

note = "2nd International Conference of Serviceology - ICServ 2014 ; Conference date: 01-01-2016",

}

TY - CONF

T1 - Aligning product-service offerings with customer expectations

AU - Gaiardelli, P

AU - Pezzotta, G

AU - Resta, B

AU - SONGINI, LUCREZIA

PY - 2016/1/1

Y1 - 2016/1/1

UR - https://iris.uniupo.it/handle/11579/86296

U2 - 10.1007/978-4-431-55861-3_39

DO - 10.1007/978-4-431-55861-3_39

M3 - Paper

SP - 567

EP - 582

T2 - 2nd International Conference of Serviceology - ICServ 2014

Y2 - 1 January 2016

ER -